PRIVACY POLICY

Last updated: September 11, 2026

Timah’s Luxe Hair (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit theluxehairbrand.com, place an order, contact us, or otherwise interact with our services.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and identity information, such as your name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, such as the products you purchase, order history, payment status, and delivery details. Payment card information is processed by our payment providers; we do not receive or store complete card numbers.
  • Communications, including messages, questions, reviews, and customer-service requests you send to us.
  • Device and usage information, such as your IP address, browser and device type, pages viewed, referring pages, interactions with the Site, and cookie or similar-technology identifiers.
  • Marketing preferences, such as whether you have agreed to receive promotional emails or other marketing.

How we use personal information

We use personal information to:

  • process payments, fulfill and deliver orders, and provide order updates;
  • respond to questions and provide customer service;
  • verify transactions and help prevent fraud, abuse, and security incidents;
  • operate, troubleshoot, analyze, and improve our Site, products, and services;
  • send marketing communications where you have consented or where permitted by law;
  • meet our tax, accounting, legal, and regulatory obligations; and
  • establish, exercise, or defend legal rights.

Consent and your choices

We obtain consent where required by law. You may withdraw consent for optional uses of your information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services. You can unsubscribe from promotional emails using the link in any marketing message. You can also manage cookies through your browser and any cookie-preference tools available on our Site.

Cookies and similar technologies

We and our service providers, including Shopify, may use cookies, pixels, and similar technologies to operate the Site, remember preferences, understand Site performance, prevent fraud, and, where permitted, support analytics, personalization, and advertising. Some cookies are necessary for the Site and checkout to function. Your browser settings and any consent tools displayed on the Site can be used to control non-essential cookies where applicable.

When we disclose personal information

We may disclose personal information to service providers that help us operate our business, including Shopify, payment processors, shipping and delivery providers, technology and hosting providers, fraud-prevention services, customer-support tools, and analytics or advertising providers we use. These providers may use information only as permitted by their agreements with us and applicable law.

We may also disclose information when required by law, to respond to lawful requests, to protect customers or our rights, or as part of a business reorganization, financing, sale, or transfer. We do not sell personal information for money. Some privacy laws may define certain advertising-related disclosures as a “sale” or “sharing”; where applicable, we will provide the required choices.

Our store is hosted by Shopify. You can learn more about Shopify’s handling of personal information in the Shopify Consumer Privacy Policy.

International processing

We are located in Quebec, Canada. Shopify and other service providers may process personal information in Canada, the United States, or other countries where they operate. Information processed outside Quebec may be subject to the laws of those jurisdictions. We use service providers and safeguards appropriate to the nature of the information and the services provided.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, tax, dispute-resolution, and legal requirements. When information is no longer required, we securely delete it or anonymize it, subject to permitted backup and archival practices.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights

Subject to applicable law, you may request access to the personal information we hold about you, ask that inaccurate information be corrected, withdraw consent, or request deletion where applicable. We may need to verify your identity before completing a request. If we cannot fulfill a request, we will explain why where required by law.

Children’s privacy

Our Site is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children without any consent required by law.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The “Last updated” date above shows when the policy was most recently revised.

Contact our Privacy Officer

Questions, privacy requests, or complaints may be sent to:

Privacy Officer
Timah’s Luxe Hair
Quebec, Canada
Email: theluxehair5@gmail.com
Website: theluxehairbrand.com

If you are not satisfied with our response, you may also contact the Commission d’accès à l’information du Québec or another privacy regulator that has jurisdiction over your concern.