FAQs

Hair Care

How often should I wash my hair extensions or wig?

Wash every 2–3 weeks or as needed, depending on product buildup and styling frequency. Use a sulfate-free shampoo and moisturizing conditioner.

Which products should I use to maintain the hair?

Use lightweight, alcohol-free serums or oils. Avoid heavy products that can cause buildup or weigh the hair down.

How should I store my wig or extensions?

Store the hair in a silk or satin bag or on a wig stand to help prevent tangling and maintain its shape.

Can I apply heat to the hair?

Yes. Always apply a heat protectant first and avoid excessive heat to preserve the hair’s texture, softness and shine.

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Hair Quality

What is raw hair?

Raw hair is 100% unprocessed human hair sourced from a single donor. Its natural cuticles remain aligned, supporting strength, softness and longevity. Natural variations in colour and texture are normal.

Why is raw hair more expensive?

Raw hair is rare, minimally processed and selected for long-term wear. The higher price reflects its quality, sourcing and longevity with proper care.

How long can the hair last?

With proper maintenance, Timah’s Luxe Hair can last 3–4 years or longer. Longevity depends on installation, styling frequency, heat use and aftercare.

Why should I choose Timah’s Luxe Hair?

Each unit is carefully selected for quality, consistency and a natural finish. We provide clear product specifications and care guidance to help you choose confidently.

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Ordering & Returns

What cap size do the wigs come in?

Our standard wig caps are medium and include adjustable bands for a more secure fit.

What is the difference between the lace sizes?

A 5×5 closure provides a natural everyday finish. A 6×6 or 7×7 closure gives more parting space, while a 13×6 frontal offers the widest styling area across the front hairline.

Can I choose a middle or side part?

Yes. Eligible 5×5, 6×6, 7×7 and 13×6 units display a Parting style selector on the product page.

Do you offer payment plans?

Yes. Eligible customers can select Shop Pay Installments during checkout when the option is available.

How long does order processing take?

Ready-to-ship orders are generally processed within 3–7 business days. Custom units and preorder items may require an additional 7–14 business days.

Can I return or exchange my order?

For hygiene reasons, all sales are final unless an item arrives incorrect or defective. Contact us within 48 hours of delivery. The hair must remain unused, unaltered and in its original condition for review.

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